What about delivery on Sundays and holidays?

On Sundays we are able to deliver to most of our local destinations. Orders requiring a Sunday delivery should be placed at least 24 hours in advance. For Sunday deliveries with less than 24 hours notice, we suggest calling our store to find out if we can accommodate your request (800-300-0522).


Why do you ask for so much information?

We ask for buyer’s information because the credit card companies use address verification to authorize your card purchase. We ask for your multiple day and evening phone numbers because if we encounter unexpected challenges to completing your delivery as requested, we need to be able to contact you on short notice. We ask for detailed information on the recipient (including phone number) because delivery logistics are often more complicated than you original anticipate. Please trust that we use this information in your best interest to facilitate the great service you expect from Antioch Floral.

What happens if the recipient is not home when my delivery is attempted?

Our professional delivery team makes every attempt to deliver your gift successfully. We understand there is an emotional advantage to having the flowers delivered at the requested time. The exact time of every delivery attempt is logged by our drivers along with the name of the person who accepts the delivery and that information is stored in our computers. Unfortunately, because flowers are usually a surprise delivery, the recipient is not always available to accept our delivery. Unless the customer instructs us otherwise (in advance), here is how we handle “unavailable recipients”.

Business Deliveries: Due to security restrictions, many companies require us to leave deliveries in the reception or security area. We will have the co-worker or security officer sign for the package so delivery can be verified.

Residential Deliveries: If the recipient is not home, our drivers will try three to four close-by neighbors to see if they will accept the delivery. If a neighbor is kind enough to do so, we log the time and their name, then leave a door tag on the recipient’s home indicating where the package was left. If there no neighbors available or willing to accept the delivery, we still leave a door tag indicating the time we were there and that the package has been returned to our store. When the recipient calls us, we reschedule a delivery at their convenience.

Hospital Deliveries: Hospital stays simply aren’t as long they used to be. Patients are sometimes released on very short notice. At the same time, our hospitals are getting much larger, more secure and more complicated to deliver to. Unfortunately, hospitals no longer provide forwarding addresses, so if the patient has been discharged, we return the package to our main store and contact the sender (you) to ask for a home address where we can deliver the flowers.

Will you ever leave the package outside?

Our preference is to avoid that whenever possible, but sometimes it becomes a consideration if there are no close-by neighbors at home and our staff believes the gift’s impact will be marginalized by redelivering on a later date. In those cases, if the product is not overly sensitive and the weather is cooperating, we may find a protected area around the porch or garage where we can leave the package. But, even if we compromise our delivery policy for the benefit of the customer or recipient, our product is always fully guaranteed. The only exception to that guarantee is if the customer or recipient insists we leave a package outside against our better judgment. In that case, we can not be responsible for the quality of the product.

Nationwide and Worldwide Deliveries

While it is true that you can call another florist directly, we think it is an advantage for you to let Antioch Floral do all the work and accept all the responsibility. Your process for selecting a florist would be quite random and arbitrary, while we maintain a selective database of reputable florists with whom we have a relationship or are familiar with their standards. Additionally, Antioch Floral guarantees the order and becomes your advocate if you were to be disappointed in any way. Orders for delivery out of town should be placed as early as possible, but no later than 1:00 pm in the time zone where we’ll be sending the delivery. Out-of-town business deliveries should be placed 24 hours in advance whenever possible. Specific time deliveries are extremely difficult to promise when the order is going outside our local delivery area, but we will do our best to convince the filling florist to deliver as requested.

International deliveries cannot be ordered on the website. There are too many variables affected by the country of destination. For delivery and service fees on international orders please call our main store (800-300-0522) for more information or to place your order.

Antioch Floral is committed to ethical standards for the floral industry. We are active in industry associations and committees, working to ensure fair practices and consumer confidence. We always transmit your out-of-town order to the filling florist at 100% value of your product purchase. The remaining service fee covers our expenses. Our century-old reputation with consumers and industry peers is on the line with every order. You can trust us!